Badenoch & Clark Turkey - Jobs Directory

Tunnel Operations Manager - Eurasia Tunnel



  • Manage Eurasia Tunnel Traffic and Safety operations, permitting safe flows of traffic according to high  standard operating procedures on a 24-hour basis;
  • Provide Eurasia motorists with high level road services including information to maximize the traffic flow and minimize the traffic disruptions;
  • Manage the Traffic Control Room Operators responsible for monitoring the  traffic conditions in real time.  Ensuring they are able to detect any incident, and react according to the adapted procedures (including cases of degraded situations and damage to Eurasia Tunnel) which may affect motorist safety or disrupt traffic in the Tunnel; 
  • With the support of operation team leaders, manage patrollers and motorbikers  responsible for the surveillance of the Tunnel, the 1st response time, the evacuation / towing of vehicles, the 1st firefighting response and the road maintenance; provide a rapid and efficient response to disruptions affecting the traffic flow and motorist safety, according to the Operation & Maintenance Contract;
  • Manage sub-contractor assigned to different services within the Tunnel such as inspections, repairs, cleaning and other specific services, if any;
  • Manage all administrative and purchasing activities as catering, office cleaning, insurances;
  • Manage the Subcontractor in charge of the Security operations within all the facilities of  Eurasia Tunnel with the support of Consultants;
  • Liaise with the Concessionaire (ATAS),AYGM,  IMM, Police, Istanbul Fire Services, Ambulance Service and other relevant Agencies to ensure all procedures and agreements are executed promptly and efficiently and all necessary incidents are reported;
  • Organize the appropriate works for all planned or unplanned Tunnel closures for maintenance works, repairs, improvements and upgrading;
  • Analyze, report and forecast traffic statistics for Operational needs as well as to meet ETI reporting obligations and client requests;
  • Review agreements and contractual arrangements with relevant parties to enable ETI to perform its obligations under the O&M Contract and to provide professional road services for the benefit of motorists;
  • Manage work permit process with HR&HSE department;
  • Oversee the review, update and implementation of traffic management plans, incident management plans and emergency procedures including specific procedures for the tunnels;
  • Develop, review and update the O&M Manuals related to Operations, road services, traffic, Fire and incident management;
  • Recruit and organize the  training Operation Team Leaders, Patrollers and Traffic Control Room Operators ensuring that the  required licenses and qualifications are relevant;
  • Prepare all necessary monthly and annual reports related with Traffic, Safety, Purchase and Admin.
  • Recording all environmental incidents and follow up with required actions in the correct and agreed format as per procedures;
  • Comply with the relevant procedures, directives and other legal requirements of the Quality Management System;
  • Participate to the On-Call Manager shift, every 3 weeks;
  • Act as a substitute for the General Manager when necessary;
  • Fulfil the accountabilities of this position in accordance with Egis’s core values and Code of Conduct Standards.
  • Industrial Engineering Master Diploma or degree qualified in an appropriate and acceptable discipline (M&E, IT, Civil) with demonstrated experience in managerial or supervisory positions relating to Safety Operations / Services Oriented will be highly regarded;
  • Formal managerial training and/or qualifications will be well regarded;
  • Significant managerial experience and track record as a highly-motivated self-starter managing service delivery in a demanding rapid response environment such as emergency services or similar;
  • sensitivity to security aspects with a good sense of service
  • Fluently English spoken and written; basic French knowledge would be appreciated;
  • Demonstrable leadership, creativity and lateral thinking skills particularly with respect to developing operational plans, service agreements and contractual relationships;
  • In-depth experience with customer relationship management (including liaising with Government authorities) together with related operational support services at a professional level;
  • Ability to work under pressure and within defined time lines, as both a Manager and independently, developing a reputation for honesty and sincerity in customer relationships;
  • Ability to recommend, implement and maintain best practice managerial and administrative standards in areas such as operations and services management;
  • Knowledge and awareness of contemporary OH&S, anti-Discrimination and Harassment prohibition issues;
  • High level of organizational ability and communication skills with capacity to handle a wide variety of contacts with diplomacy, tact and commercial acumen;
  • High level, professional oral & written presentation skills;
  • Well-developed skill and proficiency in networked computer operations, as well as PC based word processing and spreadsheets.




Transportation and Logistics

Contract type



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